Where to manage your subscription
You manage your subscription in the settings under Plan & Billing. Open the settings from your profile picture at the bottom left.
A subscription always belongs to one person. Only that person sees and changes it under Plan & Billing, even when the subscription covers a whole team.
Change your plan
Under Plan, select the new plan.
Turn on Annual Billing if you want to pay yearly.
Click Subscribe.
The change takes effect immediately. The price is prorated. If your account would exceed the limits of the new plan, moodcase shows a notice. Free the necessary resources first, for example storage or projects.
Cancel your subscription
Under Plan & Billing, click Cancel Subscription.
Confirm the cancellation.
Your subscription runs until the end of the paid period and then changes to a free subscription. The date is shown under Plan & Billing. If your account would exceed the limits of the free subscription, it cannot be cancelled. Free the necessary resources first.
Renewal and refunds
Subscriptions are paid in advance and renew automatically, monthly or yearly. The next renewal date is shown under Plan & Billing.
Payments are not refunded, not even in part if you cancel before the end of the period. This also applies to add-ons such as additional users, storage or custom domains. Exceptions are duplicate charges caused by a system error and verified fraud. Contact us by email at support@moodcase.io within 7 days of the charge. The No Refund Policy on moodcase.io is binding.